Acceptance of These T&C
By accessing or using the VRN Web, the user accepts the General Conditions and Specific Rules of Use, which can be modified or replaced by the company at any moment and without previous warning. These T&C shall constitute the acceptance of the agreement. If you disagree with any part of the terms, then you do not have permission to access the Site.
When you use our online services, you will be asked to supply VRN with important information relevant to your order. VRN will require, without limitation, your credit card number, the expiration date of your credit card, your billing address, mailing address and other shipping information.
You hereby represent and warrant to VRN that you have the legal right to use the credit card charged for your order and that the information supplied to VRN is true, correct and complete. You further agree that by submitting such information, VRN has the right to provide the information to our payment provider in order to help us facilitate the completion of your order.
The VRN Web and its original content, features, and functionality are and will remain the exclusive property of Zertifica USA LLC.
Our service consists of sending you the completed Government application form with the data you provided when you placed the order. Also we provide you with your customized instructions so that you can obtain the certificate you need as fast as is possible. Remember to see the Vital Records Office processing times.
In the state of CA, birth and death certificates are processed directly at the Vital Records office, so the fees we have to pay for the certificate will be charged in addition to our fee.
In summary, we’ll simplify the heavy task of applying for a birth certificate by providing you with the application form, the directions, and the information of other documents you need to provide to the Vital Records Office to obtain your document.
Vital Records Processing Time
VRN is an independent private company (third party) service provider assisting customers in preparing their applications to request official Government documents by themselves. We are not related to any Government Agency. For more information about State’s processing time please refer to Processing Times (https://vital-record.org/processing-times) on our website. We keep this information updated.
Some Vital Records Offices offer a “RUSH” order service with an additional fee. If this option is available in your State, you can select it in the form that you have to complete.
VRN uses the information you provide us on its website to pre-fill your application documents.We are not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. No refund will be issued should the above-mentioned circumstance occur.
Because user satisfaction is our priority, we do guarantee a full refund within 120 days from the date of purchase under the following limited circumstances:
- If you didn't receive the package
- If you could not use the application package
- If your order item is not available
- If VRN is not able to fulfill the order.
In these circumstances, you will be refunded the entire amount you have paid.
If you made a California State birth or death certificate order and wish to cancel it prior to its processing with the Vital Records Office, we will keep a $20.00 fee which covers costs for the initiation of your order.
After receiving the documents that we will send to your email, we strongly recommend you verify that all information is correct and if there is an error, contact us through "My Dashboard" on our website, we will change the information on the application form for you and will be resent to your email. We will also provide you with new instructions if there is any change in the amount that you may have to pay to the Vital Records Office.
Certain states require a notarized sworn letter to verify a user’s identity. If you were born in one of the states that carry this requirement you will be informed in in the instructions.
If a notarized sworn letter is required, you are responsible for the notarization of the sworn letter in order to get the application approved by your state. The post-purchase discovery that your state requires notarization does not provide reasonable grounds for a refund.
VRN is an independent private company preparer that is not affiliated with any government agency. The fees charged are for the preparation of your application forms. You may obtain blank forms from the Health Department, either in person, or possibly, online.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. The new version will become effective on the date it is posted which will be listed at the bottom of the policy as “Last updated”.
Date Revised: October 2, 2019