If you placed an order with us and you want to send or request additional information, please introduce the email address used on the order form and the complete order number (Example: UST123456US). These can be found in the confirmation email sent by us when the order was placed. Alternatively, you can check our FAQs for further information.

Please take into note that orders for vital records will vary depending numerous factors including:
  • Type of certificate (certified or non-certified certificates, for legal-use in a foreign country, amount of information provided, genealogical requests, etc.)
  • Per state law, the time to receive required documents from the customer (where applicable).
  • Whether a search of the vital record is required or not.
  • Time of the year (high-volume workloads at Vital Records Offices, ie: summer, Christmas...)
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