Terms and Conditions of Use and Service

The following Terms of Service and Use shall constitute the acceptance of agreement (“Agreement”) between you and us (Vital Records Now). These apply to our website and constitute a license for you to use and communicate with us in reference to ordering vital records.

1. Privacy Policy

In compliance with Personal Data Protection Laws, we promise to ensure that all personal information remains confidential and is accessed only by authorized individuals.  Furthermore, we will employ all means necessary to ensure that your information is not altered, lost, viewed, or accessed by any unauthorized parties. 
Vital Records Now ’s secure data networks are protected by firewall and password protections that comply with industry standards.

Any information submitted to our website is subject to our Terms of Service, the terms of which are incorporated herein. It is essential to us that your privacy is protected. We have taken steps to ensure that we do not collect more information from you than is necessary.

If you do not wish to be bound by our Terms of Service, you shall discontinue using the website.

2. Acceptance of These Terms
By accessing this website, the user accepts the General Conditions and Specific Rules of Use, which can be modified or replaced by the company at any moment and without previous warning. These Terms shall constitute the acceptance of the agreement.

3. Use of Site
This website is open to all internet users, free of charge. Any user is obliged to use this website, its services, and contents without breaking any current laws or disturbing the public. Any illustration, icon, or image taken from this website is used, copied, or distributed separately from any accompanying image and/or text. This website is provided by Vital Records Now solely to enable our customers to use the site to place vital records orders and to contact us with any comments or questions they may have. The website provides you with important information about our company, permits you to place orders for vital records and enables you to contact us. You are strictly prohibited from using this site for any other purposes. You must not use any features of this site to communicate, transmit, post or display or encourage defamatory, obscene, harassing, threatening or unlawful information;

advertisements, solicitations, chain letters, spam or other similar information; illegal activity; use or disclosure of private, personally identifiable information of others unless specifically authorized to do so and the disclosure is related to the vital records services we provide; or materials subject to trademark, copyright, or other laws that protect materials or data of others without possessing a valid license or having a legal right to do so.

Also, be advised that the use of Vital Records Now ’s company e-mail facilities, by customers for menacing, harassing, offensive or threatening messages to our Team Members is strictly prohibited and unlawful and violators will be prosecuted to the full extent of the law. In cases, where the communications sent by the customer are considered by us as offensive, threatening or harassing, and in violation of our communication policy, Vital Records Now reserves the right to cancel the order requested by the customer without any further explanation.

In addition, use of Vital Records Now ’s E-mail facilities for purposes of encouraging our Team Members to breach their employment agreements or to in any way interfere with their employment status with our company is strictly prohibited.

4. Purchases/Orders
When you use our online services, you will be asked to supply Vital Records Now with important information relevant to your order. Vital Records Now will require, without limitation, your credit card number, the expiration date of your credit card, your billing address, mailing address and other shipping information.

You hereby represent and warrant to Vital Records Now that you have the legal right to use the credit card charged for your order and that the information supplied to Vital Records Now true, correct and complete. You further agree that by submitting such information, Vital Records Now has the right to provide the information to our payment provider in order to help us facilitate the completion of your order.

Vital Records Now is not responsible for any losses or incorrect mailing of any Records that are delivered by USPS. It is the Clients responsibility to provide the correct mailing address, with all information including the apartment number, suite etc.
International Shipping Policy
We currently do not ship outside the U.S.

5. Cancellation and Refund Policy
We issue a full refund only if two of the following occur:
A. Vital Records Now is notified via My Order of your order cancellation within 24 hours of receipt and if the order has not yet been processed.
B. You wish to cancel your order because it was delayed or processed incorrectly due to Vital Records Now error.

A processing fee of $10.00 will be charged for cancellation made after 24 hours, only if the order is unprocessed.

We will keep a service fee of $35.00 if you cancel the order during the processing period, but documents have not yet been sent to the appropriate Office. If you canceled the order during the processing period and documents have been submitted to the Vital Records Office, it is considered that Vital Records Now reserves the right to deny a refund.

If the Vital Records Office is unable to provide a certificate due to incorrect information or there is no recorded document, we will keep a service fee of $85.00 plus any fees which might have incurred for the search of the record.

Orders six months or older without any communication from the client will not be eligible for a refund and will be considered closed.

6. Policy on Chargebacks
If a customer decides to present a chargeback for an order, Vital Records Now will analyze the presented reason and if we find that the customer is correct, he/she will receive a full refund from the corresponding bank.  If, on the other hand, the presented/stated reason is not valid or true, Vital Records Now will present all information available that we may have to dispute the chargeback.  When the final decision favors Vital Records Now, no refund will be awarded to the client.

7. General Agreement
This Terms of Use Agreement is the entire agreement between Vital Records Now and website users with respect to our website. The terms contained herein supersede any prior or contemporaneous proposals or communications between you and Vital Records Now with respect to this website, whether those communications are in electronic, oral or written form.

Date Revised: April 11, 2019